Shipping policy

🚛 Shipping Policy

Region Equipment
Last Updated: April 4, 2026

1. Overview

Region Equipment provides shipping and delivery for equipment, attachments, parts, and related products through a combination of freight carriers, parcel services, and direct delivery.

This Shipping Policy outlines the terms, responsibilities, and procedures related to shipment and delivery of all products.

By placing an order, you agree to the terms outlined below.

2. Shipping Methods

We utilize multiple shipping methods depending on product size, weight, and destination, including:

  • LTL (Less-Than-Truckload) freight
  • Flatbed or heavy haul transport
  • Parcel carriers (UPS, FedEx, etc.)
  • Local or regional delivery (where applicable)

Shipping method is determined at our discretion unless otherwise agreed in writing.

3. Freight Terms (FOB Origin)

Unless otherwise agreed in writing, all shipments are made FOB Origin.

  • Ownership and risk of loss transfer to the customer at the time the product leaves our facility or supplier
  • The customer assumes responsibility for the shipment once it is in transit

4. Processing and Shipping Time

  • Orders are processed as quickly as possible based on product availability
  • Shipping timelines are estimates only and are not guaranteed
  • Delays may occur due to:
    • Manufacturer lead times
    • Carrier scheduling
    • Weather or external factors

Region Equipment is not liable for shipping delays outside of our control.

5. Delivery Requirements

Customers are responsible for ensuring delivery readiness, including:

  • Providing accurate delivery address and contact information
  • Ensuring site accessibility for delivery vehicles
  • Having appropriate equipment available (forklift, loading dock, etc.)
  • Being present or having an authorized representative available at time of delivery

Failure to meet these requirements may result in additional charges, delays, or failed delivery.

6. Inspection Upon Delivery (CRITICAL)

Customers must inspect all shipments at the time of delivery and before signing the Bill of Lading (BOL).

Required Actions:

  • Inspect packaging and product condition
  • Note any visible damage or shortages on the BOL
  • Take clear photos of damage

Important: If damage is not noted at delivery, the carrier may deny the claim.

7. Damage Reporting and Claims

All shipping damage must be reported within 48 hours of delivery.

To initiate a claim, customers must provide:

  • Photos of damage
  • Photos of packaging
  • Copy of signed BOL
  • Description of issue

Failure to report damage within this timeframe may result in denial of claim.

Carrier claims are subject to carrier rules and timelines.

8. Additional Freight Charges

The following may result in additional charges:

  • Liftgate service
  • Residential delivery
  • Limited access delivery (construction sites, rural locations, etc.)
  • Redelivery attempts
  • Storage fees
  • Appointment scheduling

These charges are the responsibility of the customer unless otherwise agreed.

9. Failed or Refused Deliveries

If a shipment is refused or delivery fails due to customer-related issues:

  • Customer is responsible for all shipping costs (both directions)
  • Restocking fees may apply
  • Additional handling or storage fees may apply

10. Lost Shipments

If a shipment is lost in transit:

  • A claim must be filed with the carrier
  • Investigation timelines vary by carrier
  • Resolution is subject to carrier determination

Region Equipment will assist in the claims process but is not responsible for carrier delays or outcomes.

11. International and Special Shipments

For international or specialized shipments:

  • Additional terms, duties, taxes, and documentation may apply
  • Customer is responsible for compliance with all import/export requirements

12. Limitation of Liability

To the fullest extent permitted by law, Region Equipment is not liable for:

  • Shipping delays
  • Carrier-related damages not properly documented
  • Jobsite access issues
  • Customer handling errors
  • Consequential damages or losses

13. Contact Information

For shipping-related questions or issues:

Region Equipment
P.O. Box 420845
Houston, TX 77242

📧 Email: help@regioneq.com
📞 Phone: (866) 608-5565