Refund policy
1. Return Authorization Required
No item may be returned without prior written authorization. Customer must request a Return Merchandise Authorization (“RMA”) within 10 calendar days of delivery. Unauthorized returns will be refused.
2. Standard Return Eligibility
Only new, unused, uninstalled, standard-stock items in resalable condition may be eligible for return.
Items must:
- show no signs of installation, use, grease, fluids, dirt, or mounting
- include all original components, manuals, packaging, and hardware
3. Non-Returnable Items
The following are final sale and not eligible for return:
- custom-built or made-to-order products
- special-order or non-stock items
- hydraulic, electrical, hose assemblies, cylinders, motors, pumps, valves
- wear parts (teeth, blades, cutting edges, filters, belts, etc.)
- installed, mounted, or used items
- items altered, damaged, or modified after delivery
4. Return Window
Approved returns must be shipped within 7 calendar days of RMA issuance.
Late returns may be rejected at Region Equipment’s discretion.
5. Restocking Fee
All approved returns are subject to a minimum 25% restocking fee.
Higher fees may apply based on:
- manufacturer return charges
- condition of returned item
- required reconditioning or repackaging
Region Equipment reserves the right to refuse returns rejected by the manufacturer.
6. Freight and Shipping
Customer is responsible for:
- all outbound shipping
- all return shipping
- liftgate, residential, re-delivery, storage, and accessorial charges
Original freight is non-refundable, including orders where freight was bundled, discounted, or advertised as “free shipping.”
7. Inspection and Condition
All returned items are subject to inspection.
Region Equipment reserves the right to:
- reject returns not in approved condition
- reduce refund amount
- charge additional fees for damage or repackaging
8. Compatibility & Application Responsibility
Customer is solely responsible for verifying:
- machine compatibility
- coupler type
- hydraulic flow and pressure
- electrical requirements
- application suitability
Incorrect orders due to customer-provided specifications are not considered seller error.
9. Damaged, Short, or Incorrect Shipments
Must be reported within:
- 48 hours for freight damage
- 5 days for shortages or errors
Photos and packaging must be retained.
10. Refused Shipments
Refused deliveries without prior authorization are not approved returns.
All resulting freight, return, and handling charges will be deducted from any credit.
11. Order Cancellations
Orders cancelled after placement may be subject to:
- supplier cancellation fees
- credit card processing fees
- packaging or administrative costs
Custom or special-order items cannot be cancelled once processing begins.
12. Refund Method
Refunds are issued after inspection and approval via:
- original payment method, or
- store credit
13. Warranty
Manufacturer defects are handled under manufacturer warranty policies.
14. Limitation of Liability
Region Equipment is not responsible for:
- labor costs
- installation or removal
- equipment downtime
- loss of use or profits
15. Policy Acceptance
By placing an order, customer acknowledges and agrees to this policy.
Need help?
Contact us at help@regioneq.com for questions related to refunds and returns.
Start a Return: Submit the Return Authorization Form below to start a return.