Overview

Region Equipment provides equipment, attachments, parts, accessories, installation, repair, maintenance, inspection, and related services sourced from or performed in connection with various manufacturers.

For purposes of this Warranty Policy, “Region Equipment,” “Company,” “we,” “our,” or “us” means the Region Equipment legal entity identified as the seller or service provider on the applicable quote, sales order, work order, or invoice.

Unless Region Equipment expressly provides a separate written warranty, products manufactured by third parties are covered only by the applicable original manufacturer’s warranty.

By purchasing products or services from Region Equipment, the customer acknowledges this Warranty Policy, subject to any rights that cannot lawfully be waived or limited.

Manufacturer Warranty Coverage

A. Applicable Coverage

Products manufactured by third parties may be covered by a warranty issued by the applicable manufacturer. Warranty terms, coverage periods, exclusions, remedies, and claim procedures vary by manufacturer and product.

Region Equipment does not adopt any manufacturer warranty as its own. The applicable manufacturer warranty determines:

• The duration of coverage;
• Covered products, parts, and components;
• Warranty exclusions and limitations;
• Required maintenance and registration;
• Available remedies;
• Claim-submission requirements; and
• Whether labor, travel, freight, or other related expenses are covered.

B. Region Equipment’s Role

Depending on the manufacturer’s requirements, Region Equipment may assist with or administer a warranty claim on the customer’s behalf.

Region Equipment does not control:

• Manufacturer approval or denial decisions;
• Manufacturer processing timelines;
• Parts availability;
• The remedy selected by the manufacturer; or
• The manufacturer’s final coverage determination.

Any assistance provided by Region Equipment does not constitute an independent warranty or guarantee that the manufacturer will approve the claim.

C. Warranty Documentation

Manufacturer warranty documentation is available upon request and may also be provided with the product or displayed on the applicable product page.

Customers should review the applicable warranty documentation before purchasing and are responsible for complying with manufacturer requirements, including registration and maintenance requirements when applicable.

Common Manufacturer Warranty Exclusions

Manufacturer warranties commonly exclude defects, failures, or damage resulting from:

• Improper installation;
• Improper application or incompatible equipment;
• Misuse, abuse, accidents, or neglect;
• Failure to perform required inspection or maintenance;
• Use of incorrect fluids, lubricants, replacement parts, or electrical supply;
• Unauthorized alterations, modifications, or repairs;
• Operation contrary to manufacturer specifications;
• Continued operation after a known malfunction;
• Environmental conditions outside manufacturer specifications;
• Normal wear and tear; or
• Consumable and wear components.

These are common exclusions only. The applicable manufacturer warranty controls, and the manufacturer is responsible for determining whether a particular condition qualifies for coverage.

Customer Responsibilities

Customers are responsible for:

• Providing accurate equipment and application information before purchase;
• Verifying product compatibility, unless Region Equipment expressly agrees in writing to perform that verification;
• Using the product only for its intended purpose;
• Following all manufacturer operating and safety instructions;
• Performing required inspections and routine maintenance;
• Maintaining service and maintenance records;
• Registering the product when required;
• Discontinuing operation when continued use may create a safety risk or additional damage; and
• Promptly reporting a suspected defect or failure.

Failure to satisfy applicable manufacturer requirements may affect or void manufacturer warranty coverage.

When Region Equipment performs installation, repair, inspection, or maintenance, the customer’s obligations and Region Equipment’s responsibilities are governed by the applicable quote, work order, service agreement, and written service terms.

Installation, Service, and Labor

Manufacturer product warranties and Region Equipment’s installation or service obligations are separate.

Unless expressly covered or authorized by the manufacturer or agreed to by Region Equipment in writing, warranty coverage does not include:

• Diagnostic labor;
• Installation labor;
• Removal or reinstallation;
• Travel time or mileage;
• Freight or shipping;
• Equipment rental;
• Substitute or replacement equipment;
• Site preparation;
• Consumable materials; or
• Other service-related expenses.

Coverage of a replacement component does not automatically establish coverage for the labor or expenses associated with diagnosing, removing, transporting, repairing, or installing that component.

When a reported condition is inspected and determined not to qualify for warranty coverage, the customer may be responsible for applicable diagnostic, travel, labor, freight, and service charges.

Installation, repair, inspection, maintenance, and other services performed by Region Equipment are governed by the applicable quote, work order, service agreement, and written service terms. This Warranty Policy does not create an additional warranty for Region Equipment-performed services or modify an express written service commitment.

Repairs and Replacement Parts

Subject to the applicable manufacturer warranty, the manufacturer may elect to:

• Repair the defective product or component;
• Replace the defective product or component;
• Provide replacement parts;
• Issue a credit; or
• Provide another remedy authorized by its warranty.

Replacement products or parts may be new, remanufactured, reconditioned, or refurbished when permitted by the manufacturer’s warranty.

Region Equipment does not guarantee:

• Immediate replacement availability;
• Manufacturer inventory;
• Repair or claim-processing timelines;
• Advance replacement equipment; or
• A particular manufacturer remedy.

Downtime and Loss of Use

To the fullest extent permitted by applicable law, Region Equipment is not responsible for costs or losses resulting from:

• Equipment downtime;
• Loss of use;
• Loss of productivity;
• Lost revenue or profits;
• Business interruption;
• Project delays;
• Rental or substitute-equipment costs; or
• Other indirect, incidental, special, or consequential losses.

Customers are responsible for maintaining appropriate contingency plans for equipment that is important to business operations.

Limitation of Liability

Nothing in this Warranty Policy excludes or limits liability, remedies, or customer rights that cannot lawfully be excluded or limited.

Relationship to Other Documents and Policies

This Warranty Policy operates in conjunction with the applicable:

• Manufacturer warranty;
• Region Equipment quote or proposal;
• Sales order or invoice;
• Work order or service agreement;
• Terms of Service;
• Shipping Policy; and
• Returns and Refunds or Return Merchandise Authorization Policy.

Warranty coverage and return eligibility are separate. Submission or approval of a warranty claim does not automatically create a right to return a product, receive a refund, or avoid applicable shipping or restocking requirements.

If this Warranty Policy conflicts with an applicable manufacturer warranty concerning manufacturer-provided coverage, the manufacturer warranty controls.

A signed Region Equipment quote, work order, service agreement, or other written contract controls concerning Region Equipment’s expressly stated services and obligations.