Privacy policy

🔒 Privacy Policy

Region Equipment
Last Updated: April 4, 2026

1. Overview

Region Equipment (“Company,” “we,” “our,” or “us”) operates this website and provides equipment sales, parts, service, and related solutions to commercial, governmental, and individual customers.

This Privacy Policy describes how we collect, use, disclose, and protect your information when you:

  • Visit our website
  • Submit forms (including Return Merchandise Authorization requests)
  • Make a purchase
  • Request service or support
  • Communicate with our team

By using our services, you acknowledge and agree to the practices described in this Privacy Policy.

2. Information We Collect

We collect information necessary to operate our business and provide our services.

A. Information You Provide

  • Name, company name, and contact details (email, phone, address)
  • Billing and shipping information
  • Order and transaction details
  • Equipment details and service requests
  • Return requests (RMA submissions via JotForm)
  • Communications and inquiries

B. Automatically Collected Information

  • IP address
  • Browser and device information
  • Website usage and interaction data
  • Cookies and tracking technologies

C. Information from Third Parties

We may receive information from:

  • Payment processors
  • Shipping and logistics providers
  • Marketing and analytics partners
  • Platform providers (Shopify, etc.)

3. How We Use Your Information

We use your information to operate and improve our business, including:

A. Order & Service Fulfillment

  • Process orders, payments, and deliveries
  • Schedule service, installation, and inspections
  • Manage returns and exchanges

B. Operations & Customer Management

  • Maintain customer records and service history
  • Manage CRM systems (including Service Fusion)
  • Respond to inquiries and provide support

C. Communication

  • Send order updates, service confirmations, and account notices
  • Provide customer support
  • Send marketing communications (where permitted)

D. Business Improvement

  • Improve website performance and user experience
  • Analyze purchasing and service trends
  • Optimize product offerings

E. Security & Fraud Prevention

  • Detect and prevent fraud or misuse
  • Protect our systems, customers, and operations

F. Legal Compliance

  • Comply with applicable laws and regulations
  • Respond to legal requests or disputes

4. Platforms and Systems We Use

We utilize third-party platforms to operate our business, including:

  • Shopify – e-commerce platform
  • Service Fusion – customer and service management system
  • JotForm – form collection (including RMA requests)
  • Payment processors – secure transaction processing
  • Shipping providers – delivery and logistics

These providers may process your information on our behalf to support our operations.

5. How We Share Information

We do not sell your personal information.

We may share information only as necessary to operate our business:

  • With service providers (payment processing, shipping, CRM, IT systems)
  • With manufacturers or vendors when required for warranty, fulfillment, or support
  • With marketing providers (only for our business purposes)
  • When required by law, legal process, or to protect our rights

All third parties are expected to handle data in accordance with applicable privacy standards.

6. Commercial & Government Customers

Much of our business involves commercial entities, contractors, and governmental organizations.

Information collected may relate to:

  • Businesses
  • Employees acting in a professional capacity
  • Government agencies

This information is used strictly for operational and contractual purposes.

7. Data Accuracy Responsibility

Customers are responsible for providing accurate information, including:

  • Equipment compatibility
  • Delivery and service details
  • Contact information

Region Equipment is not responsible for issues arising from inaccurate or incomplete information submitted by the customer.

8. Cookies and Tracking

We use cookies and similar technologies to:

  • Improve website functionality
  • Analyze traffic and usage
  • Support marketing and advertising efforts

You may adjust your browser settings to manage cookies.

9. Data Security and Retention

We take reasonable measures to protect your information. However:

  • No system is completely secure
  • Data transmission may not always be secure

We retain information only as long as necessary to:

  • Provide services
  • Maintain records
  • Comply with legal obligations

10. Your Rights

Depending on your location, you may have rights to:

  • Access your personal information
  • Request correction or deletion
  • Opt out of marketing communications

To make a request, contact us using the information below.

11. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for:

  • Their content
  • Their privacy practices

Users should review third-party policies independently.

12. Children’s Privacy

Our services are not intended for children. We do not knowingly collect information from individuals under the age of 16.

13. Changes to This Policy

We may update this Privacy Policy at any time.

Updates will be posted on this page with a revised “Last Updated” date.

14. Contact Information

For questions or requests related to this Privacy Policy:

Region Equipment
P.O. Box 420845
Houston, TX 77242

📧 Email: help@regioneq.com
📞 Phone: (866) 608-5565