Overview

This Returns, Cancellations & Deposits Policy applies to products, equipment, attachments, parts, accessories, projects, installation services, and related purchases from Region Equipment.

For purposes of this policy, “Region Equipment,” “Company,” “we,” “our,” or “us” means the Region Equipment legal entity identified as the seller or service provider on the applicable quote, sales order, work order, contract, or invoice.

Return eligibility, cancellation rights, deposit requirements, and refund amounts depend on the type of product or project, its condition, manufacturer requirements, and the costs or commitments incurred by Region Equipment.

Definitions

Standard-Stock Item

A product regularly maintained in Region Equipment’s available inventory and not ordered specifically for a customer.

Special-Order or Non-Stock Item

A product obtained from a manufacturer or supplier specifically to fulfill a customer’s order and not normally maintained in Region Equipment’s available inventory.

Custom or Made-to-Order Item

A product manufactured, configured, modified, painted, galvanized, programmed, assembled, or otherwise prepared according to customer, equipment, application, or project requirements.

Project Order

A transaction involving installation, commissioning, engineering, drawings, submittals, permitting, site coordination, scheduled labor, project-specific materials, or multiple equipment and service components.

Customer-Caused Delay

A delay resulting from site conditions, access restrictions, scheduling changes, missing approvals, incomplete construction, unavailable utilities, unavailable equipment, or any other circumstance within the customer’s or project owner’s control.

Return Authorization Required

No product may be returned without prior written authorization from Region Equipment. Customers must request a Return Merchandise Authorization (“RMA”) within 10 calendar days after delivery. Submission of a return request does not guarantee approval.

Unauthorized returns will be refused and may be returned to the customer at the customer’s expense.

Standard Return Eligibility

Only new, unused, uninstalled, standard-stock items in complete and resalable condition may be eligible for return.

To qualify for consideration, the product must:

• Show no signs of installation, mounting, operation, use, grease, fluids, dirt, wear, or damage;
• Include all original components, accessories, manuals, packaging, labels, and hardware;
• Be returned in the condition in which it was delivered;
• Have been stored and handled properly; and
• Comply with all manufacturer return requirements.

Return approval is subject to Region Equipment’s inspection and, when applicable, the manufacturer’s or supplier’s acceptance of the return.

Non-Returnable and Final-Sale Items

The following items are final sale and are not eligible for return, exchange, or refund except where required by law or when Region Equipment verifies that it shipped an incorrect product:

• Custom-built or made-to-order products;
• Special-order or non-stock products;
• Project-specific equipment or materials;
• Products released into manufacturer production;
• Products ordered, configured, modified, or reserved specifically for a customer;
• Products with custom paint, galvanization, voltage, capacity, programming, dimensions, specifications, or options;
• Hydraulic or electrical components;
• Hose assemblies;
• Cylinders, motors, pumps, valves, and control components;
• Wear parts, including teeth, blades, cutting edges, filters, belts, hoses, seals, and similar components;
• Installed, mounted, assembled, connected, tested, operated, or used products;
• Products altered, damaged, disassembled, or modified after delivery;
• Products missing original packaging, components, documentation, or hardware;
• Clearance, closeout, discontinued, or specially discounted products identified as final sale; and
• Products the manufacturer or supplier will not accept for return.

Return Window

Approved returns must be shipped or delivered to the location specified in the RMA instructions within 7 calendar days after the RMA is issued.

An RMA expires if the product is not shipped or delivered within that period. Late returns may be refused or may require a new authorization. Issuance of an RMA does not constitute final acceptance of the product or approval of a refund.

Restocking Fees and Other Deductions

Approved returns are subject to a minimum 25% restocking fee.

A higher restocking fee may apply based on:

• Manufacturer or supplier return charges;
• Product condition or reduced resale value;
• Missing components, packaging, manuals, or hardware;
• Inspection, testing, cleaning, reconditioning, or repackaging requirements;
• Freight, handling, administrative, or nonrecoverable payment-processing expenses.

Region Equipment may deduct all applicable fees, expenses, damage, and other amounts due from the customer’s refund or credit. No restocking fee will be assessed when Region Equipment verifies that it shipped an incorrect product due solely to Region Equipment’s error.

Freight and Shipping Charges

Except in the case of a verified Region Equipment shipping error or as otherwise required by law, the customer is responsible for:

• Original outbound freight;
• Return freight and freight insurance;
• Packaging and crating;
• Liftgate service;
• Residential or limited-access delivery;
• Redelivery and inside delivery;
• Storage and detention;
• Address-correction fees; and
• Other carrier accessorial charges.

Original freight and shipping charges are nonrefundable, including when freight was bundled into the product price, discounted, or advertised as free shipping. The customer is responsible for properly packaging and insuring an approved return.

Inspection and Return Condition

All returned products are subject to inspection before a refund or credit is approved. Region Equipment may:

• Refuse a product that does not meet the approved return conditions;
• Reduce the refund or credit based on the product’s condition;
• Deduct the cost of missing items, damage, cleaning, testing, reconditioning, or repackaging;
• Assess additional manufacturer or supplier charges; or
• Return an ineligible product to the customer at the customer’s expense.

The customer remains responsible for the product until Region Equipment receives and accepts it.

Compatibility and Application Responsibility

Customers are responsible for providing complete and accurate information and verifying:

• Machine make, model, serial number, and operating weight;
• Coupler or mounting type;
• Hydraulic flow, pressure, and connection requirements;
• Electrical requirements;
• Machine capacity;
• Product dimensions and clearances;
• Intended application; and
• Product suitability.

An incorrect order resulting from inaccurate, incomplete, or customer-provided specifications is not considered a Region Equipment error. Recommendations based on incomplete or inaccurate customer information do not create return eligibility for an otherwise non-returnable product.

Damaged, Short, or Incorrect Shipments

Visible freight damage

Customers must inspect shipments before signing the carrier’s delivery receipt. Visible damage, missing packages, or shortages must be noted on the delivery receipt before the carrier leaves.

Photograph the complete shipment, packaging and pallet, product labels and serial numbers, reported damage, and signed delivery receipt. Visible freight damage must be reported to Region Equipment within 48 hours after delivery.

Concealed damage

Concealed freight damage must be reported immediately after discovery and within any applicable carrier claim period. All packaging and shipping materials must be retained until the claim is resolved.

Shortages or incorrect products

Shortages and incorrectly shipped products must be reported within 5 calendar days after delivery. If Region Equipment verifies that it shipped a product materially different from the accepted order due solely to Region Equipment’s error, Region Equipment will provide return instructions and determine whether to replace the product, correct the order, or issue a refund.

Failure to inspect, document, promptly report, or preserve the shipment and packaging may prevent or reduce recovery under carrier or manufacturer claim requirements.

Refused Shipments

A refused delivery is not an approved return unless Region Equipment authorized the refusal in writing or the shipment has severe, documented freight damage.

Shipments refused because of scheduling, site-access issues, customer unavailability, changed preferences, compatibility concerns, or other unauthorized reasons remain subject to original and return freight, redelivery, storage, carrier, restocking, handling, and administrative charges. These amounts may be deducted from any refund or credit otherwise due.

Project Payment Terms

Unless Region Equipment expressly approves different terms in a signed writing:

• A minimum 50% deposit is required before ordering, production release, procurement, or scheduling;
• Region Equipment may require progress payments based on procurement, production, delivery, mobilization, installation, or other project milestones;
• The remaining balance is due upon delivery, installation, or completion, as specified in the applicable proposal;
• Approved credit accounts are subject to Net 15 terms;
• All other invoices are due immediately upon receipt;
• Payment is not contingent upon payment by an owner, general contractor, governmental entity, lender, or other third party;
• Pay-if-paid and pay-when-paid terms are not accepted;
• Retainage is not permitted; and
• The customer may not withhold an undisputed balance because another portion of the invoice or project is disputed.

Any exception to these terms must be expressly stated in a writing signed by an authorized representative of Region Equipment.

Order Cancellations

Orders may be cancelled only with Region Equipment’s prior written approval. A cancellation request is not effective unless Region Equipment accepts the cancellation in writing.

Standard-stock orders cancelled before shipment may be subject to actual payment-processing, administrative, handling, and supplier charges.

Custom-built, made-to-order, special-order, non-stock, and project orders cannot be cancelled after manufacturer production, procurement, engineering, modification, reservation, or order processing has begun unless Region Equipment and the applicable manufacturer or supplier approve the cancellation in writing.

Approved cancellations may be subject to manufacturer or supplier cancellation fees, restocking charges, nonrecoverable payment-processing fees, packaging and administrative costs, engineering or project-management expenses, freight, return or storage costs, committed labor and materials, and other recoverable costs and damages.

Cancellation does not relieve the customer of responsibility for products ordered, work performed, costs incurred, or contractual commitments made before cancellation.

Customer-Caused Delays and Site Readiness

The customer is responsible for ensuring that the delivery and installation site is ready, accessible, safe, and compliant with the requirements communicated by Region Equipment.

If the customer delays delivery, installation, site access, approvals, scheduling, or project performance, Region Equipment may:

• Invoice for products, materials, and work completed;
• Require payment based on the original payment milestones;
• Assess reasonable storage, handling, detention, remobilization, and rescheduling charges;
• Recover additional labor, travel, freight, or equipment costs;
• Adjust delivery and completion schedules; and
• Suspend further performance until all outstanding amounts and requirements are satisfied.

Customer-caused delays do not create a cancellation, return, or refund right. Manufacturer production schedules, freight transit times, and estimated delivery dates may be affected by circumstances outside Region Equipment’s control. Any rights that cannot lawfully be waived remain unaffected.

Refund Method and Timing

Approved refunds are issued after the returned product is received, inspection is completed, return eligibility is confirmed, and all applicable fees, expenses, charges, and deductions are calculated.

Approved refunds will generally be issued to the original payment method. Region Equipment may issue store credit when agreed to by the customer or permitted by the applicable transaction terms. A legally required refund will not be replaced with store credit without the customer’s agreement.

Processing times may vary depending on the payment provider, financial institution, manufacturer, supplier, or carrier.

Warranty Claims

Product defects and failures are handled separately under the applicable manufacturer warranty and Region Equipment’s Warranty Policy.

A warranty claim does not automatically create return eligibility, cancellation rights, or entitlement to a refund. The manufacturer may elect to repair or replace a covered product or component rather than authorize a return.

Limitation of Liability

Relationship to Other Agreements

This policy operates in conjunction with the applicable quote or proposal, sales order, order confirmation, work order, project agreement or subcontract, invoice, Terms of Service, Shipping Policy, and Warranty Policy.

If a signed Region Equipment quote, order, work order, or agreement expressly provides different terms, that signed document controls to the extent of the stated conflict.

Terms contained in a customer purchase order, subcontract, portal, or other customer-generated document do not modify Region Equipment’s terms unless the modification is expressly accepted in a writing signed by an authorized representative of Region Equipment.

Policy Acceptance

By submitting an order, accepting a quote, signing an agreement, paying a deposit or invoice, authorizing Region Equipment to proceed, or accepting delivery, the customer acknowledges and agrees to this policy.

The version in effect when Region Equipment accepts the applicable order will govern that transaction unless otherwise agreed in writing.