Overview and Scope

Region Equipment ships and delivers equipment, attachments, parts, accessories, and related products through parcel carriers, freight carriers, specialized transport providers, supplier-direct shipments, customer pickup, and Region Equipment delivery when available.

For purposes of this Shipping & Delivery Policy, “Region Equipment,” “Company,” “we,” “our,” or “us” means the Region Equipment legal entity identified as the seller on the applicable quote, sales order, or invoice.

This policy applies unless different shipping or delivery terms are expressly stated in a quote, sales order, purchase order accepted by Region Equipment, cooperative or government contract, or other written agreement signed or acknowledged by an authorized Region Equipment representative.

Order Processing and Lead Times

Orders are processed after Region Equipment accepts the order and receives all required information, approvals, documentation, and payment or deposit. Products will not be released, ordered, scheduled, or shipped until applicable payment requirements are satisfied.

Inventory status, manufacturer lead times, estimated ship dates, estimated delivery dates, and transit times are estimates only unless Region Equipment expressly guarantees a date in writing. Lead times may change due to supplier production, product availability, carrier capacity, weather, governmental action, labor disruption, emergencies, or other circumstances beyond Region Equipment’s reasonable control.

Orders containing multiple products may ship separately. Separate shipments may generate separate tracking numbers, delivery appointments, and freight charges.

Shipping Methods

Region Equipment may select the carrier, route, service level, and shipping method based on the product, destination, availability, safety requirements, and cost, unless otherwise agreed in writing. Shipping methods may include:

• Parcel service;
• Less-than-truckload freight;
• Full truckload or flatbed transport;
• Heavy-haul or specialized transport;
• Supplier-direct shipment;
• Local or regional delivery; or
• Customer pickup.

Region Equipment may use multiple carriers or shipping points to complete an order.

Shipping Quotes and Charges

Shipping quotes are based on the information available when quoted, including destination, product dimensions and weight, delivery classification, access requirements, and requested services. Unless expressly identified as fixed, a shipping quote is an estimate and may be adjusted to reflect actual carrier charges.

The customer is responsible for applicable freight and accessorial charges, including:

• Liftgate service;
• Residential delivery;
• Limited-access delivery;
• Inside delivery;
• Appointment or notification service;
• Construction-site delivery;
• Redelivery or reconsignment;
• Detention or driver wait time;
• Storage;
• Address correction;
• Oversize or special handling; and
• Other carrier-assessed charges.

Original outbound freight is non-refundable, including when freight is bundled into the product price, discounted, prepaid, or advertised as free shipping. Additional charges assessed after delivery may be invoiced separately.

Delivery Information and Site Readiness

The customer must provide a complete and accurate delivery address, onsite contact name, working telephone number, receiving hours, delivery restrictions, and all information needed to classify the destination correctly.

Before delivery, the customer must ensure that:

• The roadway, entrance, gate, loading area, and site can safely accommodate the delivery vehicle;
• An authorized adult is present to receive, inspect, and sign for the shipment;
• A loading dock, forklift, crane, skid steer, or other unloading equipment of adequate capacity is available when required;
• Qualified personnel are available to unload the shipment safely and promptly; and
• Required permits, escorts, site access approvals, and safety arrangements are in place.

Unless expressly included in writing, standard freight delivery does not include unloading, unpacking, assembly, installation, placement, rigging, or debris removal. Carrier drivers may decline unsafe or inaccessible deliveries.

Delivery Appointments and Scheduling

Carrier appointment windows and delivery dates are estimates and may change. The customer must promptly respond to carrier communications and must not schedule installation crews, equipment rentals, shutdowns, or other dependent work until the shipment has been received, inspected, and confirmed complete.

A request for advance notice, appointment delivery, or a particular delivery window is not a guarantee unless expressly confirmed in writing. Missed appointments, unavailable recipients, site closures, inadequate access, or unavailable unloading equipment may result in redelivery, detention, storage, or other charges payable by the customer.

Damage, Shortage, and Incorrect Shipments

Freight damage, including concealed damage, must be reported to Region Equipment within 48 hours of delivery. Shortages and incorrect items must be reported within 5 calendar days of delivery.

The customer must retain the product, pallet, crate, carton, wrapping, labels, and all other packaging until written disposition instructions are provided. A report should include:

• Invoice or order number;
• Tracking or PRO number;
• Signed delivery receipt or bill of lading;
• Photographs of all sides of the shipment;
• Close-up photographs of damage;
• Photographs of packaging and labels;
• A description of missing, damaged, or incorrect items; and
• Any carrier inspection report.

Failure to inspect, document, preserve packaging, or report within the stated time may impair or prevent recovery from the carrier and may result in denial of the claim to the extent permitted by law.

When Region Equipment is the proper party to submit the carrier claim, we may file or facilitate the claim using the customer’s documentation. Carrier claim decisions, valuation limits, exclusions, and processing timelines are controlled by the carrier. Submission of a claim does not guarantee reimbursement, replacement, or a particular outcome.

Failed, Refused, or Redirected Delivery

If delivery fails, is refused without authorization, or must be redirected because of inaccurate information, site conditions, customer unavailability, or another customer-related cause, the customer is responsible for all resulting charges. These may include outbound freight, return freight, reconsignment, redelivery, detention, storage, handling, and applicable restocking fees.

An unauthorized refusal is not an approved return and does not cancel the customer’s payment obligations. Any return remains subject to the Returns, Cancellations & Deposits Policy and requires prior written authorization.

Lost Shipments and Carrier Delays

Region Equipment will reasonably assist with tracing a shipment or facilitating a carrier claim when appropriate. Carrier investigations and claim resolutions are subject to carrier requirements and timelines.

Region Equipment does not guarantee transit times and is not responsible for delays or losses caused by carriers, suppliers, weather, road closures, labor disruptions, governmental action, emergencies, natural disasters, or other circumstances beyond Region Equipment’s reasonable control.

A delayed or lost shipment does not authorize the customer to withhold payment, cancel an order, purchase replacement goods at Region Equipment’s expense, or charge Region Equipment for consequential costs unless Region Equipment expressly agrees in writing.

Customer Pickup and Region Equipment Delivery

Customer pickup is available only by prior arrangement and after Region Equipment confirms that the order is ready. The customer is responsible for arriving with a suitable vehicle, securement equipment, and qualified personnel. Region Equipment may decline loading when the vehicle, trailer, capacity, or securement method appears unsafe or unsuitable.

For customer pickup, risk of loss passes when the product is released to the customer or the customer’s representative or carrier.

When Region Equipment provides direct delivery, the applicable quote or sales order will identify included services. Unloading, rigging, assembly, installation, testing, and training are excluded unless expressly included in writing.

International and Special Shipments

International, oversized, hazardous, expedited, remote-area, heavy-haul, and other specialized shipments may require additional charges, documentation, permits, inspections, escorts, insurance, taxes, duties, brokerage, or customs processing.

Unless otherwise agreed in writing, the customer is responsible for import eligibility, customs compliance, duties, taxes, brokerage, destination charges, and other governmental or carrier requirements. Region Equipment may decline a destination or shipping method that presents legal, safety, credit, or operational concerns.

Government, Cooperative, and Contract Orders

Government, cooperative-purchasing, and other contract orders may contain delivery, acceptance, inspection, claims, title, and risk-of-loss terms that differ from this policy. Terms expressly stated in an applicable contract, Region Equipment quote, or purchase order accepted in writing by Region Equipment will control that transaction.

Unless the applicable contract permits otherwise, delivery will occur only after receipt of an authorized purchase order and completion of any required cooperative acknowledgement or contract-release process. Substitutions require any approvals specified by the applicable contract.

Limitation of Liability

To the fullest extent permitted by law, Region Equipment’s aggregate liability arising from shipping or delivery will not exceed the amount paid to Region Equipment for the affected product or the amount recoverable from the applicable carrier, whichever is less.

Nothing in this policy excludes or limits liability, remedies, or customer rights that cannot lawfully be excluded or limited.

Relationship to Other Documents and Policies

This policy operates together with the applicable quote, sales order, invoice, accepted purchase order, Terms of Service, Returns, Cancellations & Deposits Policy, Warranty Policy, and any written installation or service terms.

Shipping damage, warranty coverage, and return eligibility are separate matters. Reporting a shipping issue does not automatically authorize a return, establish warranty coverage, or create a right to a refund. If documents conflict, the more specific written term accepted by Region Equipment for the transaction controls.

Policy Acceptance

By submitting an order, accepting a quote, paying a deposit or invoice, authorizing Region Equipment to proceed, designating a carrier, or accepting delivery, the customer acknowledges and agrees to this policy.

The version in effect when Region Equipment accepts the applicable order governs that transaction unless otherwise agreed in writing.