Policies & support
Privacy Policy
Region Equipment Last updated September 10, 2026
How Region Equipment collects, uses, discloses, retains, and safeguards personal information.
Exercise your privacy rightsPrivacy at a glance
We use information to serve customers, operate our business, and improve our services.
We do not sell personal information for money. Certain online advertising or analytics disclosures may be considered “sale,” “sharing,” or targeted advertising under some state privacy laws, and eligible users may opt out.
View policy sections
Purpose
Overview and Scope
This Privacy Policy explains how Region Equipment (“Region Equipment,” “we,” “our,” or “us”) collects, uses, discloses, retains, and safeguards personal information when you visit our website, purchase products, request quotes or service, submit a form, seek financing through a linked provider, apply for employment, communicate with us, or otherwise interact with our business.
This Policy applies to information relating to an identified or reasonably identifiable individual. It also applies to business contact information when applicable law treats that information as personal information. It does not apply to information that identifies only a business or government entity, or to deidentified, aggregated, or publicly available information excluded by applicable law.
Who Controls Your Information
The Region Equipment entity responsible for your information depends on the interaction or transaction. “Region Equipment” includes Top5 Equipment LLC d/b/a Region Equipment and Region Equipment LLC, as applicable to the products, services, website activity, employment application, quote, work order, contract, or invoice involved.
Region Equipment is the controller or business responsible for the personal information covered by this Policy. Some third parties—such as financing providers, payment processors, government agencies, and manufacturers—may independently control information they receive under their own privacy notices.
Information We Collect
The information we collect depends on how you interact with us and may include:
| Category | Examples |
|---|---|
| Identifiers and contact information | Name, company, job title, mailing and service addresses, email address, telephone number, account identifiers, and signature. |
| Commercial and transaction information | Products viewed or purchased, quotes, orders, invoices, payment status, returns, warranty claims, service history, and customer preferences. |
| Equipment, project, and service information | Machine information, model and serial numbers, coupler and hydraulic specifications, site details, photographs, service requests, installation requirements, and inspection records. |
| Payment and financial information | Billing details, payment method information, credit status, purchase-order information, and transaction records. Full payment-card information is generally processed by our payment providers rather than stored directly by Region Equipment. |
| Internet and device activity | IP address, browser and device type, operating system, referring pages, pages viewed, searches, interactions, approximate location derived from an IP address, cookies, pixels, and similar identifiers. |
| Communications | Emails, telephone calls, text messages, form submissions, customer-support communications, and other correspondence. |
| Professional and employment information | Employer, role, business contact information, qualifications, work history, resume information, licenses, certifications, and application materials. |
| Sensitive information | Account credentials, government identifiers, financial details, or other sensitive information only when reasonably necessary for employment, payment, credit, fraud prevention, legal compliance, or another disclosed purpose. |
Please do not submit sensitive information that we have not requested.
Sources of Information
We may collect personal information:
- Directly from you, your employer, an authorized representative, or another person involved in a transaction or project;
- Automatically from your browser or device when you use our website;
- From Shopify, Service Fusion, Jotform, payment processors, communications providers, analytics providers, advertising partners, and other service providers;
- From manufacturers, distributors, suppliers, carriers, financing providers, credit or fraud-prevention services, cooperative purchasing programs, and government agencies;
- From public records, public websites, professional directories, referrals, trade shows, and other lawfully available sources; and
- From information we create or infer from transactions, website activity, service history, and communications.
How We Use Information
We may use personal information to:
- Provide products, quotes, financing referrals, order processing, payment processing, shipping, installation, service, inspections, warranty support, returns, and customer support;
- Verify equipment compatibility, coordinate projects, maintain customer and service records, and communicate about transactions;
- Operate, secure, troubleshoot, personalize, and improve our website, systems, products, services, and customer experience;
- Measure website performance, understand customer interests, conduct analytics, and develop business insights;
- Send operational messages and, where permitted, marketing communications that you may opt out of;
- Evaluate job applicants and administer recruiting activities;
- Detect, investigate, and prevent fraud, security incidents, prohibited activity, and misuse;
- Comply with law, court orders, audits, recordkeeping duties, government contracts, and lawful requests; and
- Establish, exercise, or defend legal rights and protect customers, personnel, property, and operations.
We may also use information for another purpose disclosed when it is collected or with your consent when required.
How We Disclose Information
We may disclose personal information to the following categories of recipients for the purposes described in this Policy:
- Service providers and contractors that provide ecommerce, forms, CRM, communications, IT, hosting, security, analytics, marketing, payment, shipping, document, and professional services;
- Manufacturers, distributors, suppliers, installers, technicians, and carriers as needed for fulfillment, delivery, compatibility review, service, warranty support, and claims;
- Financing and payment providers when you request or use their services;
- Customers, employers, project owners, contractors, cooperative programs, and government agencies when necessary for a quote, contract, purchase order, project, service, or legal requirement;
- Professional advisers such as attorneys, accountants, insurers, auditors, and consultants;
- Advertising, analytics, and social-media partners as described in the cookies and targeted-advertising section;
- Authorities and other parties when required by law or reasonably necessary to protect rights, safety, property, and security; and
- Transaction parties in connection with a merger, financing, acquisition, reorganization, sale of assets, or similar business transaction, subject to appropriate confidentiality protections.
We may disclose aggregated or deidentified information where permitted by law and will not attempt to reidentify deidentified information except as allowed to test whether deidentification measures are effective.
Shopify, Forms, Financing, and External Providers
Shopify
Our online store is hosted by Shopify. Shopify processes information about website visitors and customers to provide ecommerce, checkout, security, analytics, personalization, and related services. Shopify may act as our processor and, for some services, as an independent controller. Review the Shopify Consumer Privacy Policy for additional information.
Forms and service platforms
We use platforms such as Jotform and Service Fusion to receive forms, manage customer and service records, schedule work, and support operations. Information submitted through these services is processed for Region Equipment and may also be governed by the provider’s privacy terms.
Financing providers
Links to Clicklease, Ascentium Capital, and other financing providers direct you to independently operated websites. Financing providers determine what information they require and independently decide whether to approve an application. Their collection and use of information are governed by their own privacy notices. Region Equipment may receive application status, approval, transaction, or customer information needed to facilitate an equipment purchase, but Region Equipment is not the lender.
Third-party links
Our website may link to third-party websites or services. We do not control their privacy or security practices and encourage you to review their notices before submitting information.
Job Applicant Information
When you apply for employment or join our recruiting pipeline, we may collect contact details, work history, qualifications, licenses, certifications, references, compensation expectations, location preferences, and other information you provide.
We use applicant information to evaluate qualifications, communicate about opportunities, maintain a candidate pipeline, conduct permitted screening, comply with legal obligations, and protect our rights. Submission does not guarantee an interview or employment. We may retain applicant information for future openings, recordkeeping, and legal compliance, subject to applicable law.
Data Retention and Security
Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Policy. Retention periods depend on the nature and sensitivity of the information, the duration of our relationship, warranty and service needs, transaction and tax requirements, government or contractual recordkeeping duties, fraud and security considerations, applicable statutes of limitation, and legal obligations.
For example, transaction, project, service, warranty, payment, and tax records may be retained for the applicable operational and legal recordkeeping periods; applicant information may be retained for recruiting and legal compliance; marketing information may be retained until you opt out or it is no longer useful; and cookie or device data is retained according to the relevant technology, consent setting, and provider configuration.
Security
We maintain reasonable administrative, technical, and physical safeguards appropriate to the volume and nature of the information we handle. No method of transmission, storage, or security is completely reliable, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of passwords and promptly notifying us of suspected unauthorized activity.
Your Privacy Rights
Depending on where you reside and subject to legal exceptions, you may have some or all of the following rights:
How to exercise your rights
Submit a request using the contact methods in Section 14. To opt out of online data sharing or targeted advertising, use Your Privacy Choices.
We may need to verify your identity and authority before completing a request. We will use verification information only for verification and security. If we cannot verify a request, an exception applies, or retaining information is required or permitted by law, we may limit or deny the request and explain the reason when required.
Authorized agents and appeals
Where permitted, an authorized agent may submit a request for you. We may require proof of authorization and may ask you to verify your identity directly. If we deny a request and applicable law provides an appeal right, you may appeal by emailing help@regioneq.com with the subject “Privacy Appeal.” We will respond within the period required by applicable law.
Marketing choices
You may unsubscribe from marketing emails using the link in the message or by contacting us. You may still receive non-marketing communications concerning orders, service, safety, warranties, accounts, and legal matters.
Children’s Privacy
Our website, products, and services are intended for businesses and adults and are not directed to children under 13. We do not knowingly collect personal information online from children under 13. We do not knowingly sell or share the personal information of individuals under 16 for targeted advertising without legally required authorization.
If you believe a child has provided personal information to us, contact us so we can review and take appropriate action.
United States Processing
Region Equipment is based in the United States, and our systems and service providers may process information in the United States and other locations. Privacy and data-protection laws in those locations may differ from the laws where you live. Where required, we use appropriate safeguards for cross-border transfers.
Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices, technology, services, legal obligations, or other factors. The “Last updated” date identifies the current version. When required by law, we will provide additional notice or obtain consent for material changes.
Privacy assistance
Contact Region Equipment
For privacy questions, requests, or appeals, describe the right you wish to exercise and provide enough information for us to identify the relevant records. Do not send sensitive identifiers or payment-card information by ordinary email.
P.O. Box 420845
Houston, TX 77242
We will respond within the period required by applicable law. Certain records may be retained when necessary to complete transactions, provide service or warranty support, prevent fraud, maintain security, comply with law, or establish and defend legal claims.